To make products more specialized, more excellent and greater. To create first-class brand of the slurry pump and the clean-water pump in the domestic pump industries To get more specialized： The system is finely planned; the process is finely controlled; the products are finely manufactured; the service is finely supplied; the quality is finely boosted. To get more excellent: To strengthen the enterprise’s capability; to strengthen the process control; to strengthen continuous enhancement; to strengthen the awareness of customers. To get greater: To get the scale broader; to get the market broader; to get more benefit.
With the purpose of “to be responsible for and satisfy the consumers”, Shijiazhuang Kingda Pump Industry Group Co., Ltd. makes the following quality promises to customers:
I. About equipment quality:
1. To ensure to provide consumers with the high-quality products which meet the relevant national standards, the contract requirements as well as the technical requirements for the design and production.
2. To ensure to pay full responsibility for the quality of all the provided equipment, including the components and the purchase accessories, etc. And we carry out the practice of lifelong service.
3. For the key products, the user-resident-the company monitoring system or third-party monitoring systems is adopted.
II. About delivery time: It is ensured that it will be implemented at the required time in the contract.
III. About technical service:
1. To ensure to provide the users with the indispensable and key operation and maintenance technical information timely in accordance with the contract provisions.
2. In accordance with the contract provisions or the requirements of the users, it is guaranteed to select and send the experienced engineering and technical personnel for field technical services, guiding to install and debug the equipment.
3. In accordance with the contract provisions or the requirements of the users, it is ensured that the technical and operational trainings for the equipment installation, testing, use and maintenance… are carried out regularly.
4. Having received the quality complaints from the users, we guarantee to reply them within 24 hours. The service personnel will be sent within 48 hours and they will arrive at the scene at the fastest speed. And we ensure that we won’t stop our service until the customers are satisfied.